Since I were in charge of the Asia Pacific, Middle East and Africa markets, we have been in the learning stage, joining the IVD biological consumables field is a new starting point in itself, too many breakthroughs from 0 to 1. The new crown epidemic restricted us to go out of the country, but also stimulated the potential of an international sales, emails not returned on the phone, phone calls not answered on the social media message, through all the channels to contact customers to open the door full of unknown.

In the future, I always believe that as long as we do not forget the original intention of doing overseas business and always keep the altruistic sense of customer service, we will eventually harvest more trust and growth.